FAQ

Have questions? We’re here to help.

1. How can I place an order?

Simply browse our products, select the product you want, add it to your cart, and proceed to checkout. Enter your shipping details and complete the payment to place your order.

2. What payment methods do you accept?

We accept the payment methods available at checkout, including supported online payment options.

Available payment methods may vary depending on your location and order.

3. How long does delivery take?

Orders are generally delivered within [5–10 business days] after dispatch.

Delivery times may vary depending on your location, courier services, holidays, weather, and other circumstances.

4. How can I track my order?

Once your order has been shipped, tracking information may be shared with you through email, SMS, WhatsApp, or another available communication method.

Please allow some time for tracking information to become active.

5. Can I cancel my order?

If you want to cancel an order, contact us as soon as possible.

Cancellation may not be possible once your order has been processed or shipped.

6. What if I receive a damaged or incorrect product?

Please contact us as soon as possible after receiving your order.

Send us your Order Number along with clear photos or videos of the product and packaging. We will review the issue and assist you according to our Refund & Return Policy.

7. Can I return a product?

Eligible products may be returned according to our Refund & Return Policy.

Some products may be non-returnable due to their nature, condition, hygiene requirements, or other applicable restrictions.

8. How do I request a refund?

Contact our customer support team with your Order Number and the reason for your refund request.

Once your request is reviewed and approved, the applicable refund will be processed according to our Refund & Return Policy.

9. What should I do if my order is delayed?

If your order has exceeded the estimated delivery timeframe, please contact us with your Order Number.

We will check the available shipment information and assist you.

10. What if I entered the wrong shipping address?

Contact us immediately if you notice an error in your shipping address.

We will try to update the address before the order is processed or shipped, but changes cannot always be guaranteed.

11. Do you offer international shipping?

International shipping availability depends on the product and destination.

If international shipping is available, applicable shipping charges and other requirements will be shown during checkout.

12. How can I contact Pelzzo?

You can contact our customer support team using the details below:

Email: [pelzzoweb@gmail.com]

For faster assistance with an existing order, please include your Order Number in your message.

Still have questions?

We're happy to help. Contact us and our support team will get back to you as soon as possible.