Privacy Policy

Welcome to Pelzzo. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Pelzzo ("we", "us", "our") collects, uses, stores, and protects information when you visit or use our website, place an order, contact us, or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

Personal Information

• Full name
• Email address
• Mobile/phone number
• Billing and shipping address
• Postal/ZIP/PIN code
• Order and transaction details
• Information you provide when contacting our customer support

Technical Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Website activity and interactions
• Date and time of visits
• Referring website or source

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill your orders
• Deliver products to you
• Confirm and communicate order details
• Provide customer support
• Process payments through our payment service providers
• Handle returns, refunds, cancellations, and exchanges
• Improve our website, products, and services
• Prevent fraud, misuse, and unauthorized activity
• Send important service-related communications
• Send promotional or marketing communications where permitted and where you have provided the necessary consent
• Comply with applicable legal and regulatory requirements

3. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Pelzzo does not intentionally store complete credit card, debit card, or other sensitive payment credentials on its own servers unless specifically required and lawfully permitted.

Payment information may be handled directly by the applicable payment gateway according to its own privacy policy and security practices.

4. Sharing of Information

We may share necessary information with trusted third parties when required to provide our services.

These may include:

• Payment processors
• Shipping and logistics providers
• Delivery partners
• Website hosting and technology providers
• Customer support providers
• Analytics and marketing service providers
• Fraud prevention and security service providers
• Government authorities or legal bodies where required by law

We only intend to share information that is reasonably necessary for the relevant purpose.

5. Cookies and Similar Technologies

Pelzzo may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website usage, and support certain website functions.

Cookies may also be used by third-party services such as analytics or advertising providers.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

6. Marketing Communications

Where permitted by applicable law, Pelzzo may send promotional emails, messages, or other marketing communications about products, offers, or updates.

You may opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us at:

Email: [pelzzoweb@gmail.com]

Please note that you may still receive essential communications relating to orders, payments, deliveries, returns, refunds, or other transactions.

7. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, legal, accounting, tax, fraud prevention, and other legitimate business requirements.

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, social media platforms, or other services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of those third parties before providing them with your personal information.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children where such collection is restricted by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can take appropriate action.

11. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including rights to:

• Request information about the personal data we process
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where applicable
• Withdraw consent where processing is based on consent
• Contact us regarding concerns about the processing of your personal information

To make a privacy-related request, please contact us using the details below.

Privacy Contact:
Email: [pelzzoweb@gmail.com]

We may need to verify your request before taking action.

12. Withdrawal of Consent

Where the processing of your personal information is based on consent, you may withdraw your consent, subject to applicable law and any information that we are required or permitted to retain for legitimate or legal purposes.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable laws.

Any updated version will be published on this page with a revised "Last Updated" date.

We encourage you to review this page periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way Pelzzo handles your personal information, please contact us:

Pelzzo
Email: [pelzzoweb@gmail.com]

By using the Pelzzo website, you acknowledge that you have read and understood this Privacy Policy.