Refund & Return Policy

At Pelzzo, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, we are here to help.

Please read the following policy carefully before requesting a return or refund.

1. Return Eligibility

A product may be eligible for a return or replacement if:

• You received the wrong product.
• The product arrived damaged.
• The product is defective or does not function as described.
• The product is significantly different from the product description.

To be eligible for a return, the product must generally be unused and in the condition in which it was received, with its original packaging and accessories where applicable.

Certain products may be non-returnable due to hygiene, safety, customization, or other applicable restrictions.

2. Return Request Period

Return or replacement requests must be submitted within [2days] of receiving the order.

Requests submitted after this period may not be accepted unless required by applicable law.

To request a return or replacement, please contact us at:

Email: [pelzzoweb@gmail.com]

Please include:

• Order number
• Customer name
• Reason for the return
• Clear photographs or videos of the product, if applicable
• Any other information reasonably required to evaluate the request

3. Damaged or Defective Products

If your product arrives damaged or defective, please contact us as soon as possible after delivery.

We may request photographs or a short video showing the issue so that we can verify the condition of the product.

After reviewing your request, we may offer one of the following remedies, where applicable:

• Replacement of the product
• Refund of the eligible purchase amount
• Another appropriate resolution

4. Wrong Product Received

If you receive a product different from the one you ordered, please contact us within [5 days] of delivery.

After verification, we may arrange a replacement or provide another appropriate resolution.

5. Change of Mind / Unwanted Products

Returns due to a change of mind, incorrect selection, personal preference, or no longer wanting the product may be accepted only where the product is eligible for return under our applicable return conditions.

Products that have been used, damaged after delivery, altered, or returned without required accessories or packaging may not qualify for a refund or replacement.

6. Non-Returnable Items

Certain items may not be eligible for return, including where applicable:

• Products specifically marked as non-returnable
• Used products where resale is not reasonably possible
• Products damaged through misuse or improper handling
• Personalized or customized products
• Products returned without required components or accessories
• Products restricted from return under applicable law

7. Return Shipping

If the return is due to an error on our part, such as receiving an incorrect, damaged, or defective product, Pelzzo may arrange or reimburse reasonable return shipping costs, subject to verification.

For other eligible returns, the customer may be responsible for applicable return shipping costs.

Return shipping arrangements will be communicated to the customer after the return request is reviewed.

8. Refund Process

Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the applicable refund will be processed using the original payment method, where reasonably possible.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

9. Partial Refunds

In certain situations, only a partial refund may be provided, including where:

• The returned product shows signs of use or damage not caused during delivery.
• The product is missing accessories, packaging, or components.
• The product's condition has been materially changed after delivery.

Any applicable deduction will be communicated to you where required.

10. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests cannot always be guaranteed because orders may be processed, packed, or shipped shortly after being placed.

Once an order has been shipped, it may no longer be possible to cancel it. In such cases, the order may be subject to the applicable return policy.

11. Failed or Refused Deliveries

If an order cannot be delivered because of an incorrect or incomplete address, repeated delivery failure, customer unavailability, or refusal to accept the package, additional shipping or return charges may apply where permitted.

Refund eligibility in such cases will be reviewed based on the circumstances of the order.

12. Replacement Policy

Where a replacement is approved, Pelzzo will arrange the replacement subject to product availability.

If the same product is unavailable, we may offer an alternative resolution, including a refund where appropriate.

13. Refunds for Promotional or Discounted Orders

Products purchased using promotional offers, discounts, coupons, or special pricing remain subject to this Refund & Return Policy.

Any refund will generally be calculated based on the actual amount paid for the eligible product, subject to applicable terms and law.

14. How to Request a Return or Refund

To start a return or refund request, contact us at:

Pelzzo Customer Support
Email: [pelzzoweb@gmail.com]

Please mention your order number in your message so that we can locate your order quickly.

15. Policy Changes

Pelzzo reserves the right to update or modify this Refund & Return Policy from time to time.

Any changes will be published on this page with an updated "Last Updated" date.

16. Contact Us

If you have any questions about returns, replacements, cancellations, or refunds, please contact us:

Pelzzo
Email: [pelzzoweb@gmail.com]

We will review eligible requests and provide assistance in accordance with this policy and applicable laws.