Shipping Policy

At Pelzzo, we are committed to providing a smooth and reliable delivery experience.

1. Order Processing

Orders are generally processed within [1–3 business days] after successful payment.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been shipped, you will receive available tracking information through the contact details provided at checkout.

2. Delivery Time

Estimated delivery time is generally [5–10 business days] from the date your order is shipped.

Delivery times may vary depending on your location, product availability, courier operations, weather conditions, holidays, or other circumstances beyond our control.

The delivery estimate is not a guaranteed delivery date.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Pelzzo may offer free shipping or promotional shipping rates on selected products or orders.

4. Tracking Your Order

Once your order has been dispatched, tracking details may be provided through email, SMS, WhatsApp, or another available communication method.

You can use the provided tracking information to check the status of your shipment.

Please allow some time for tracking information to become active after dispatch.

5. Delivery Delays

While we work with our shipping partners to deliver orders within the estimated timeframe, delays may occasionally occur due to:

• Courier or logistics issues
• Weather conditions
• Public holidays
• High order volumes
• Incorrect or incomplete delivery information
• Remote delivery locations
• Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact our customer support team.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information at checkout.

Pelzzo is not responsible for delivery issues caused by an incorrect, incomplete, or incorrectly entered address.

If you notice an error in your shipping information, please contact us as soon as possible. We will try to assist, but changes may not be possible once an order has been processed or shipped.

7. Failed Delivery

If a delivery cannot be completed because the customer is unavailable, the address is incorrect, or delivery attempts are unsuccessful, the courier may return the package to the sender.

Any applicable reshipping or return charges may be the customer's responsibility, subject to the circumstances and applicable law.

8. Damaged Packages

If your package appears damaged when delivered, please contact us as soon as possible and provide your order number along with photographs or other relevant evidence.

We will review the issue and assist you in accordance with our Refund & Return Policy.

9. International Shipping

If international shipping is offered for a particular product or destination, delivery times, shipping charges, customs requirements, duties, and taxes may vary by country.

Any applicable customs duties or import taxes may be the responsibility of the customer unless otherwise stated at checkout.

10. Contact Us

If you have questions about your order or shipping, please contact us:

Pelzzo Customer Support
Email: [pelzzoweb@gmail.com]

Please include your Order Number when contacting us about an existing order.